Help & FAQs

Orders and Payment

What forms of payment do you accept?

We accept credit and debit cards, including Visa, MasterCard, American Express, and Discover, at our New York City store and online.

Can I make changes to an order I've already placed?

Once an item is prepared for shipment or if an item has already been shipped, we are unable to make any changes to your order. Prior to this, we are able to update your desired shipping address only. Please email support@standarddose.com.

Can I update or cancel my order?

We're happy to update your order, whether that be including a gift note, changing your delivery address, adding/removing an item, or helping you cancel. However, we can only make changes before your order has shipped and, because the folks in our fulfillment center work quickly, this timeframe is a small one. If you'd like to update or cancel your order, please email support@standarddose.com and we'll see what we can do!

Do you offer free samples?

Tier 2 members of our rewards program, The Space, receive free samples with every order! Join today to earn points every time you shop and work your way toward Tier 2 status.

Can I place an order for store pickup?

Sure! If an item is eligible for in-store pickup, you'll see a badge that says "Available for in-store pickup" on its product page. You can also find a full list of eligible products in our Curated In-Store Collection. From there, simply choose in-store pickup at checkout. You'll receive an email when your order is ready at 1145 Broadway, NYC.

What does pre-order mean?

When an item is listed as pre-order, it means it isn't in stock but we expect to receive inventory soon. You can still purchase the item now, but we won't be able to ship it until after the expected in-stock date listed on its product page.If you place an order that contains both pre-order and in-stock items, rest assured that we'll send the in-stock items first within our regular shipping timelines. You'll then receive a separate package at a later date with your pre-order items.

Why do I keep receiving the same products?

If you continue to receive certain items on a recurring basis (like monthly, or every second month) you likely opted into a subscription for that product. This allows you to save 10% on every order, enjoy free shipping, and receive regular deliveries on your schedule.

How do I manage my subscriptions?

You can manage your subscriptions by logging into your account and selecting 'Subscriptions' from the menu items. If you don't already have an account, you can create a new one using the email address associated with your subscription.

How do I start a new subscription?

Visit your favorite product's page, select 'Subscribe & Save 10%', and choose your delivery frequency. Then simply add the product to your cart and checkout as usual!

Can I add one-time purchase products to my subscription delivery?

Sure! Log into your account, select 'Subscriptions' from the menu items, then click ‘Add a Product’. From there you can search for products to add to your order. If you’d like to receive a product just once without starting a subscription, make sure to select the one-time purchase option on the left. We’ll then add it to the same delivery as your subscription items!

When will I receive my order?

Orders are typically processed within 2-3 business days for available products. Processing time varies for pre-order or temporarily out of stock items; please be sure to reference the product page for more information. Once stock becomes available, items will ship within 2-3 business days.Orders placed with 2-day shipping with be processed within 1 business day.If placed after 3pm on Friday, the order will be fulfilled the following week.

How can I get free shipping?

Orders of $40 or more automatically receive free standard shipping, and Tier 3 members of The Space receive free standard shipping on all orders.

How can I track my package?

You can find tracking information by logging into your account and selecting 'Order History' from the menu items. Alternatively, you can find tracking information in your shipping confirmation email. If you can't find this email, make sure to check your spam or junk folder!

Where do you ship?

At this moment, we only ship within the United States and to Armed Forces addresses(APO and FPO)..

What do I do if my order arrived damaged?

We're sorry your order didn't arrive as expected! Please send your order number and a photo of the damaged item to support@standarddose.com. Our support team will be in touch shortly with the next steps.

What do I do if I received an incorrect item?

We want to make this right! Please send your order number and a photo of the incorrect item to support@standarddose.com. Our support team will be in touch shortly with the next steps.

What is your return policy?

We accept returns received within 30 days of original purchase unless otherwise noted on the item's product page. Please note that replacement orders are not eligible for return. All items must be returned in their original product packaging unopened, unused, and undamaged.

How do I make a return?

To start the return process, please email support@standarddose.com and request a return label. When you receive the return label, fix it to the outside of the box and drop the package off at the pre-determined carrier (don't forget to request a shipping receipt!). Once the package arrives at our shipping facility, your funds (the value of the item(s) purchased and any tax applied) will typically be returned to the original form of payment within 5 business days, though this may vary depending on your banking institution.

Can I return a sale item?

Unfortunately, sale items are not eligible for return or exchange.

I've already opened my product. Can I exchange it?

In certain circumstances, and at the sole discretion of Standard Dose, opened products may be exchanged for store credit. Please note Standard Dose monitors return activity for abuse and fraudulent behavior and reserves the right to deny returns or exchanges at any point.

How do I return a gift I've received?

We're sorry you didn't love your gift! If the item was shipped directly to you, please send an email with your full name to support@standarddose.com. If the item wasn't shipped to your home, please send an email to support@standarddose.com and include the gift giver's full name and email address.

Can I have my shipping cost refunded?

Sorry, shipping charges are non-refundable.

When can I expect my refund?

Please allow two weeks for your return to be processed. We'll send you an email once this is complete! Note that it may take your financial institution a little longer to reflect this transaction.

Can I add a gift message to my order?

Of course! You can easily add a gift message to your order at checkout. If you've already placed an order but it hasn't shipped yet, we may still be able to include a gift message. Please email support@standarddose.com and we'll see what we can do.

How can I purchase and send a digital gift card?

Digital gift cards can be purchased right here and, after checkout, will be sent straight to the giftee's email address. To buy a physical gift card, stop by our store at 1145 Broadway, NYC.

Why hasn't my giftee received their digital gift card?

If your giftee hasn't received their digital gift card (and they've checked their spam or junk folder!) please email support@standarddose.com with the order number and their email address so we can look into this.

Do gift cards expire?

Nope! Like good friends, Standard Dose gift cards are forever.

I lost my gift card! Can you look up my gift card number?

Oh no! We're sorry you can't find your gift card. Please email support@standarddose.com with your full name and the email address it was sent to. We'll do our best to track it down!

What is The Space?

We're glad you asked! The Space is our exclusive loyalty program where you can earn points every time you shop, gain access to special promotions, and enjoy many more rewards. Plus it's 100% free to join. Click here to learn more.

How do I sign into my account?

You can log into your existing account or create a new one right here.

I forgot my password. What can I do?

That's OK! Just select 'Forgot Password' on the login page and check your email for the reset instructions -- make sure to check your spam or junk folder! If you still need help, please email support@standarddose.com

What happens to my loyalty points if I return items?

All points earned from that item will be deducted from your account. It’s possible you could have a negative point balance in your account after the refund is processed.

Can I use my loyalty points in-store?

Absolutely! Just provide the email address associated with your loyalty account at checkout.

Will my points expire?

Nope! They'll stay yours forever.

Will my Tier status expire?

While points don't expire, your Tier status in The Space will reset annually on January 1 at 12:01 am Eastern Time.

I've shopped with you before but can't find my account or points. What should I do?

We can help with that! Please email support@standarddose.com so we can look into this.

Do you offer any discount codes?

If you're new to Standard Dose, you can use the code WELCOME10 for 10% off your very first order. To gain access to future promotions and earn points that can be redeemed for discounts, join our loyalty program, The Space!

Can I enter more than one discount code at checkout?

Sorry, we can only accept one discount code per order.

Can I redeem my loyalty points for discounts during sale periods?

Unfortunately, loyalty points can't be redeemed for discounts during sales periods or combined with any other discount or promotion. However, you can still keep earning loyalty points during sales periods!

I shopped outside the sales period -- can I have the discount retroactively applied to my order?

To make shopping fair for everyone, sales promotions and discounts only apply to orders placed during the specified sales period. To stay in the loop on future sales, sign up for email and SMS updates!

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